This is a real conversation that I had with a real client earlier today:
Customer: I have a problem with my site.
Me: I’m sorry to hear that. Can you give me an example of the problem?
Customer: An example of what?
Me: What’s going on with your site?
Customer: The spacing is off.
Me: OK, can you give me an example of where this is happening?
Customer: On my site.
Me: Is there a specific page you’re seeing this happening on?
Customer: I don’t understand your question.
Me: Is it on one particular page, or all over the site?
Customer: The problem?
Customer: I still don’t understand your question.