I’ve complained many times over the past few years about poor service from UPS. From mishandling packages (*ahem* my business cards!), to losing packages altogether, generally mucking up the delivery process. In fact, at one point, I had the local distribution center’s number taped to my refrigerator. I’ve written several letters of complaint, but usually only get the generic *lamest attempt at an apology* response.
Boy, don’t I feel special! :roll:
This morning I read via Download Squad about a new service they’ve introduced — UPS Intercept. Basically, this service would allow you to: return to the package to sender, deliver to another address, reschedule delivery, or have the package held for pickup.
Sounds like something that may come in handy to those of us who’ve had problems having things delivered via UPS. However, what isn’t noted is that if UPS has already tried to deliver your package that day, these options are to be applied the next business day. A fat lot of good that does then, isn’t it? That’s also assuming that you knew it was to be delivered that day.
EDIT: I’m reading this as it’s only for shippers. If you read the fine print: “This fee-based service for shippers allows you to request the intercept of packages prior to delivery, providing greater flexibility in managing your shipping needs.”
Well, looking on the bright side: at least it saves those of you who ship using UPS a phone call (in most cases I presume), which I’d have to say is the most irritating part of the “dealing with UPS experience.”
If you ask me, they should work on their customer service — or rather, the lack of!